Last updated: 10 November 2026
This policy explains how DES Academy collects and uses your personal data when you visit academy.dynamicequilibriumsystem.com, contact us, subscribe to our newsletter or take part in our trainings.
1. Who we are
DES Academy is run by Dynamic Equilibrium System LTD, Vosporou 1, 16341 Ilioupoli, Greece (“we”, “us”). We are the data controller for the personal data described here.
For any question about your data, email des.trainings@gmail.com.
2. What we collect and why
| When | What we collect | Why | Legal basis |
|---|---|---|---|
| You use our contact form | Name, email, subject, message | To answer your enquiry | Our legitimate interest in replying, or steps before a contract |
| You subscribe to the newsletter | Email address | To send news about our trainings and events | Your consent, which you can withdraw at any time |
| You register for a training | Name, contact details, payment details, attendance and assessment records | To deliver the training, issue your certificate and handle payment | Performance of our contract with you |
| You create a student account | Name, email, password, course progress | To give you access to course materials | Performance of our contract with you |
| You browse the site | Cookies and similar technologies (see section 6) | To run the site, measure visits and, with consent, show relevant ads | Necessary cookies: legitimate interest; analytics and ads: your consent |
| We issue invoices | Billing details | To meet tax and accounting obligations | Legal obligation |
We do not knowingly collect data from children under 16.
3. Who we share it with
We never sell your data. We share it only with:
- Service providers who process data for us: our website host, our newsletter provider (Mailchimp), Google (Google Tag Manager and analytics) and Meta (Facebook Pixel).
- Certifying bodies such as INLPTA, to register and issue your certificate.
- Payment providers and our accountant, to process payments and meet tax obligations.
- Authorities, where the law requires it.
4. Transfers outside the EU
Some providers (such as Google, Meta and Mailchimp) are based in the United States. Where data leaves the European Economic Area, it is protected by the EU-US Data Privacy Framework or the European Commission’s Standard Contractual Clauses.
5. How long we keep it
- Enquiries: up to 2 years after our last contact.
- Newsletter: until you unsubscribe.
- Student and certification records: 10 years after the training ends, so we can confirm your certification.
- Invoices and payment records: as long as Greek tax law requires.
6. Cookies
We use necessary cookies to make the site work. With your consent, we also use analytics cookies (Google) and advertising cookies (Meta Pixel). You can accept, refuse or change your choice at any time through the cookie banner, or by clearing cookies in your browser.
7. Your rights
Under the GDPR, you have the right to:
- access the personal data we hold about you;
- correct inaccurate data;
- ask us to delete your data;
- restrict or object to how we use it;
- receive your data in a portable format;
- withdraw your consent at any time, without affecting earlier processing.
To use any of these rights, email des.trainings@gmail.com. We reply within one month.
If you are unhappy with how we handle your data, you can complain to the Hellenic Data Protection Authority (www.dpa.gr).
8. Security
We protect your data with appropriate technical and organisational measures, including encrypted connections (HTTPS) and restricted access to our systems.
9. Changes to this policy
We may update this policy. The date at the top shows when it last changed.